Contact Us

CUSTOMER CARE

Contact Us

Need help with an order, fit question, delivery update, or policy request? Send us the details and we will help as clearly as possible.

Email

support@coldoo.com

Use the same email address you used at checkout whenever possible.

Response

1-2 business days

Support replies are handled Monday through Friday, excluding U.S. holidays.

Privacy

Discreet support

We keep support language practical and private, especially for intimate product questions.

For Order Help

  • Include your order number and checkout email.
  • Tell us whether you need help with shipping, delivery, product fit, missing items, or a return request.
  • For damaged or incorrect items, include clear photos of the product, outer package, and shipping label.

For Product Questions

We can help with sizing direction, fabric notes, care guidance, and styling questions. Please include the product name or product link so we can answer faster.

Please do not send payment card numbers or account passwords through email.