CUSTOMER PRIVACY
Privacy Policy
We respect that intimate apparel shopping is personal. This policy explains the information we collect and how we use it to operate the COLDOO store.
Information We Collect
- Account and contact information, such as name, email address, and phone number when provided.
- Order and delivery information, such as shipping address, billing details, purchased products, and order history.
- Customer support information, including messages, return requests, and photos you choose to send for order help.
- Site usage information, such as device, browser, cookies, analytics events, and pages viewed.
How We Use Information
- To process payments, fulfill orders, ship packages, and provide tracking updates.
- To answer customer support questions and review eligible return or refund requests.
- To improve site performance, product presentation, fraud prevention, and shopping experience.
- To send service messages and, when permitted, promotional messages, member updates, or new product notices.
Payments and Security
Payment information is processed through secure payment providers. We do not intentionally store full payment card numbers on our own systems. No online transmission or storage method can be guaranteed completely secure, but we use reasonable safeguards to protect customer information.
Service Providers
We may share limited information with trusted service providers that help operate the store, including payment processors, fulfillment partners, shipping carriers, email tools, analytics providers, fraud prevention services, and customer support tools.
Marketing Choices
If you subscribe to marketing emails, you can unsubscribe through the link in the email or contact support. You may still receive service-related messages about orders, account activity, or policy updates.
Access, Correction, and Deletion Requests
You may contact support@coldoo.com to request access, correction, or deletion of certain personal information, subject to order, security, tax, fraud-prevention, and legal record requirements.
This policy may be updated as the store, tools, or legal requirements change. The latest version appears on this page.